Translate your Zendesk help center

Zendesk currently offers a comprehensible multilingual feature, allowing you to easily add multiple languages to you Zendesk Guide.

Unfortunately, translating a help center can quickly become a big, time consuming challenge, with hundreds of articles to translate…

But, that’s where Weglot comes in! With translation solution Weglot, you can have your Zendesk help center multilingual in just minutes, with more than 100 languages supported (whereas Zendesk offers only 40).

Plus, the native multilingual option of Zendesk is only available in their Professional plan.

Let’s start translating your Zendesk help center

1. Create a Weglot account

This is where you’ll manage all your translations in one place. Create your account here.

2. Enter your original and translated languages

After validating your email, you’ll arrive on the Weglot setup page.

IMPORTANT: Click on the “Use JavaScript integration” in the Other possible integration at the bottom of the page.

Specify the original language of your website (the language your Zendesk help center was originally created in) and then the language(s) you want to translate it into.

3. Copy the JavaScript snippet presented to you

Simply copy the code snippet provided to you and then go to your Zendesk admin.

4. Go to your “Guide” section

Select the “Guide” option in your Zendesk dashboard.

5. Go to the “Custom Design” tab

Click the “Custom Design” button found in the sidebar.

6. View theme

Move your mouse over the theme currently live on your Zendesk Guide and select “View theme”.

7. Select “Edit code”

8. Select the “document_head.hbs” file

9. Paste the Weglot code snippet

Add your Weglot code here:

Click the “Publish” button

10. It’s done!

Reload your help center and you’ll now be able to see the Weglot language switcher button on the bottom right of your Zendesk help center! Your Zendesk help center is officially multilingual.

You can now review and manually edit your translations in your Weglot account. Go to your Weglot dashboard to edit your translations, invite team members to your project, or order human translations.