It’s pretty much always a good indicator for future success when your company starts to grow and reach customers outside of your home country. But it involves new responsibilities: your new foreign customers will be expecting the same quality of support as your original users, even if they speak another language!
If you’re using Help Scout to handle all your customer communication (and it’s a solid choice–we’re users ourselves), you might want to translate your Public or Private docs into several languages. Weglot is the perfect solution for this. We’ve developed a simple way to detect all your HelpScout docs and translate them all into any language you want.
What makes Weglot better?
Weglot indexes all your translated docs on Google so your users can find the right answer in their own language. Our innovative subdomain integration makes it easy to index all your translated pages on Google.
Simple to set up: Connect Weglot and we’ll do the rest. No coding required.
All your docs, translated: Weglot detects all your content, metadata and images included
An SEO-friendly solution: All your translated documents are indexed on Google
Interested to see how Weglot works on a HelpScout docs? Check out our own support docs!
Our support documents are created in English as normal HelpScout docs and then translated in French with Weglot. You can change the language with the language switcher at the bottom-right corner of the website.
Your Weglot account is where you’ll have all your translations and where you can manage/edit them. Simply create a Weglot account here.
In this step, simply enter your domain name and the language you want to translate your website into (DO NOT USE your HelpScout sub-domain ending with .helpscoutdocs.com). Click “Next” to go to the next step.
Here comes the most important step: you will add new entries to your DNS (Domain Name System) record to connect Weglot to your Help Scout subdomain and be able to have dedicated URLs for each language. The subdomains will display the translations of your docs once configured!
Go to your DNS provider where you manage the domain name of your Help Scout docs (like GoDaddy, 1&1, Google Domain, etc…). Access the DNS section to add the entries and copy/paste the entries shown to you in the Weglot installation process.
IMPORTANT: If your Help Scout docs are already on a subdomain like support.mydomain.com, you need to add the second entries to fr.support.mydomain.com
If you are not sure how to do it or where it is, we can help you. Just email us at firstname.lastname@example.org.
When you’ve added and saved your entries, go back your Weglot account tab, click “Check DNS” and you should have two green check icons, it means the DNS entries were successfully configured. Then, click on “Next”.
Go to your Help Scout account, then click on “Manage” in the top left menu and select “Docs” (if you can not see the “Manage” tab it means you do not have the permission to access it. Ask for more permissions or ask the person in charge of your Help Scout account).
Select the Docs Site you want to translate, then click on “Custom Code” on the left bar menu
Go to your website, and you should see the language button at the bottom right. It might take a few minutes to appear so don’t hesitate to wait a bit.
Try changing the language when the language switcher appears, your website is now translated! You can now go to your Weglot dashboard to manage all your translations.